Amazon India — my account is in hold/locked

Address:Chittoor, Andhra Pradesh, 517001

Hi sir
This is adithya from chennai iam a regular amazon customer since 2014 mt account is in hold please unlock it as soon as possible i need to purchase products online

Greetings from amazon.

We have placed a hold on your amazon.in account and all pending orders.

We took this action because the issuing bank for your payment card indicated that your card was not valid. You will need to contact them directly to resolve this issue.

The hold on your account will remain until we are able to verify the billing name and address of a valid payment card.

After you have resolved this issue, please reply to this e-mail so that we can complete the verification process.

If we are unable to complete the verification process within 4 days, all pending orders will be cancelled. You will not be able to access your account until this process has been completed.

We ask that you do not open new accounts as any new order you place may be delayed.

Thank you for your patience with our security measures.

I have sent the details to amazon fax as per their request

Mail:[protected]@gmail.com

Help me as soon as possible
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