Amazon India — My account was Locked from last 10 days

Address:	122018
Website:	www.amazon.in

My account was locked from last 10 days and I also phone, mail and fax to amazon all documents and proof but not solution from amazon side.I try to contact customer care but they tell that they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in and [protected]@amazon.in but they not open my Account. And the Reason is that I purchased an induction stove from amazon but i received the broken product so I apply for refund request and after 2-3 days i received my full amount of product on my Amazon Pay Balance, then after I am going to purchase another induction stove but amount is low on my amazon pay balance so I add money on Amazon Pay Balance through my Debit Card and its shows processing and after 1 hour my account was locked and I received a mail from Amazon that you have to give some information through fax, information that amazon wants from me

-- A copy of your statement for your VISA ending in 52, including the billing address
-- Your name, phone number, and the email address registered to your Amazon account

I mail and also fax all details mention on mail but still my account is locked, my money is also stuck and I couldn't shop anymore from this account, I am very fed up from amazon service that they couldn't help their customers, I was not did any illegal thing that you my account locked and also I give you all information.I'm also attached you all proof on this mail that was mention on amazon previous mail

Billing Address: 225, 2nd Floor, Vipul Trade Centre, Sohna Road, Sector-48, Gurgaon-122018, Haryana
Name: Spell Telecom
Phone No. [protected]
Registered Email Id: [protected]@gmail.com

Now please open my account Asap I'm very fed up.