Amazon India — my order number:[protected] wrong delivery. for a prepaid order of 4 fans, delivered two only

Address:

Bangalore, Karnataka, 560066

My order number:[protected]

I have ordered on the 10th october 2018, two double pack of crompton aura fans. But i am delivered on 18th october 2018, two single pack of crompton aura fans, when i was not available in the house. Their delivery agent has neither phoned to me nor got the acknowledgement from the inmates of the house. Their delivery agent simply placed the items near the door of my house and went. When i complained against the wrong item delivered on 20th october 2018, i am told that the investing team will investigate and inform me on the 30th october 2018. But their investing team has not sofar sent to me their investigating reports. When i phoned to the customer service on my own to-day, i was told that correct quantity is delivered and the issue is over. I have paid rs. 6838.20 but i am delivered only two single fans worth rs.3400/- then what is the way out for me to get back my hard earned money. I am a customer of them since 2014. I request them to go through the history of my orders. I have not encountered so far such a problem with m/s amazon like this. This is the first time i am encountering a bad experience form m/s amazon. Please help me in coming out of this problem.

I require their investigating team's reports on the following.
1. The order is placed with the seller m/s home and kitchen gallery but is executed by sajm online, raj laxmi complex building no aj, gali no 45 kalher villagem bhiwandi, dist. Thane, maharashtra - 421302, in.
2. How much quantity is given to the courier by your seller and get me a copy of the acknowledgement given by courier to the seller.
3. The courier agent at bangalore is telling that he has delivered only what m/s amazon has entrusted to him. He require m/s amazon to initiate a delivery investigation against him.
4. Why the delivery agent has not phoned to me before delivery and got my signature for the correct delivery of the items.
5. I request to reopen the investigationn with the courier once again and give me justice.
6. I require all reports from purchase order, packing stage, deliver to courier and deliver by courier to me.
7. I am frustrated with m/s amazon for the first time. I thought m/s amazon will support me in getting the correct quantity and solve my problem smoothly. But their customer service team is not giving me any information about delivery, courier and not rendering any help to me in solving my problem. I do not know where the fault has occurred. After ten days of investigation, they have not provided to me any investigation report. They told over the period that they are investigating and at the end they simply close the issue neither solving my problem nor giving any report.

I request them to advise me on my following questions.
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1) i ordered the product under reference with the seller m/s home and kitchen gallery as shown in your web site. I attach the printed invoice at the time of the order. But your company subsequently changed the seller and ordered with m/s sajm online, raj laxmi complex building no aj, gali no 45, kalher village, bhiwandi, dist. Thane, maharastra-421302. The photo copy of the invoice which i received is attached. Why you ordered with a unknown seller other than one shown in your web site?

2) why you delivery boy has not obtained the pin number sent by you sms or signature of inmates of my residence as acknowledgement for correct, intact delivery.

3) i request you to send me the photo and diamensions of the consignment at the time of leaving your fulfillment centre/delivery centre on the 10th october 2018. Why you are deputing your investigating officer and the delivery boy with all evidence of correct delivery to my residence for a 'on the spot investigation'?.

4) what is the guarantee that you delivery mechanism is functioning properly? It is evident from the noida incident reported on 2nd november 2018 by times of india how your delivery team is functioning?

5) what is the guarantee that a noida like fraud is not happened in my case?.
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They are not replying my queries and theysimply email the same stero type ready made reply to all my emails. I request them to apply their mind and find a remedy for my grievance.

If they are not in a position to answer all my questions or not in a position to solve my case amicably, i ask their customer serivice department to escalate my case to their higher decision making authority. I request you to take up the matter with m/s amazon and ask them to make the good the loss to me or deliver the consignment as ordered.

G kaliamoorthy

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