Amazon India — my refund was initiated in another person's bank account

Address:	Pune, Maharashtra, 411028
Website:	Amazon.in

I recently and the charger was missing from the order and then i complained to amazon so they issued a full refund but i did not receive the refund as they initiated the refund in someone's bank account which was linked to my amazon account. I did not add any bank account and also i did not deactivated it from my amazon account also my name was changed to some unknown person and again after that my name was changed to my own name so this is a complete fraud and the amount is huge i'm so worried and these guys always tell me that they have issued a refund despite i telling them that the bank account is not mine and also i did not add it. The associates on the call are so rude that they disconnect my call i am really fed up with this company who cannot even investigate in whose bank account the money was refunded i am very disappointed and angry right now i am also thinking to file an f. I. R in the police station regarding this issue with me.

These are my details,
Order date
08-jul-2017
Order #
[protected]

Please help me this is getting really frustrating right now i am so angry right now. Please help me...!!!