Amazon India — no cost emi

I purchased one plus 5t from amazon with no cost emi and exchange offer. But while payment or when i see my credit card statement, it is been charge 14% interest.
Already word with amazon employee, they are so rude. They are disconnecting. They are not even listening. I have letter from amazon, clearly stating that all details but still i am paying 5000inr extra.

Kindly look into this matter
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