Amazon India — no delivery of[protected] courier

Address:	831011
Website:	Amazon.in

I have placed an order for redmi 4 phone on oct second week. I have received a message from amazon stating the courier is out for delivery on 18th oct 2017. However, the same has not reached now. The recipient has walked to the amazon center in jamshedpur, sonari twice to collect personally, but they were unable to locate the parcel. Alos, in amazon website, my tracking details say that it is delayed upon customer's request. No one has made any call yet to me.in fact when i called the agent to the number amazon has provided said plainly that he is not aware of the courier as he is on leave.

I called amazon customer service on 21st oct to raise a complaint, but nothing has been done till now. Its pathetic service. It was a diwali gift for my parent and it did not reach on time and plus the hassle of visiting twice the courier office. I want to take serious action on amazon and seek compensation for this entire chaotic situation.

I am attaching the tracking details for your reference.