Amazon India — no option for product refund.

Address:

Bokaro, Jharkhand, 827001

I had bought a radio noizzy box retro - xl with order no.[protected]. The item was damaged, antenna was broken and radio was not starting. Its a very low quality product with a price of rupees 2999.00. I want to refund but there is only option to replace the item.
Before this i had ordered a santosh radio which was also defective as it was not turning on and built quality was too cheap.
Its disheartening to see myself cheated. And its not the first time i am facing this problem. I wanted to surprise my father on his birthday. But now when he opened it and it was not turning on. It was really very frustrating.
So, please take action as soon as possible.