Amazon India — No package delivery and no status update of the package

Address:	Ahmedabad, Gujarat, 380009
Website:	http:/Amazon.in

Please see attached snapshot, i have ordered a redmi 4 (Black, 32gb) on 4th july 2017 and been dispatched on the same day. Today on th date 13th july 2017, i have not received my package. I have complained to amazon customer service thrice but they are making me fool by saying to wait for it for next 24 hrs everyday from day 10th july 2017.
Since that, it's been more than 72 hrs but still they are taking no action and not providing me the status of my package - where exactly it is!
I am completely fed up now with amazon.
Please help me to sort out the issue!