Amazon India — no refund for amazon.in order #[protected]

Address:	New Delhi, Delhi, 110063
Website:	amazon India

Dear sir / mam,

With ref to the order no.[protected] placed on the amazon india e-commerce portal, let me please highlight the issue.

1. I had placed an order for a hp laptop with windows 10 on 8th october. However the order delivered after about a week later was wrong as it had no windows and only dos. So i requested an exchange.

2. Around 25th october a replacement laptop was delivered which was too slow and hung up too frequently that it didn't seem to be a brand new product. Dissatisfied i requested for a return of the product and the refund of my amount.

3. The order was picked up from my residence on 28th october. Please find the pick up slip attached below.

Now i was waiting for the refund to be reflected in my credit card payment cycles. After waiting for 2 cycles, i had finally inquired about the status of my refund customer care team on 4th dec only to learn that the product was indeed asked for an exchange / the return was cancelled / the product wasn't received. Ultimately they assured me that the issue would be resolved within 24 - 48 hrs.

Now waiting till 7th dec i again emailed to inquire about the status, with another customer care executive replying that issue would be solved within 2 - 4 days. However now on 7th dec, some third customer care executive misinterprets the entire issue and says that the product shall be picked up on 9th dec.

Now trying to escalate the issue to your customer care team on 8th dec, i have once again be advised that they have understood the issue and it shall be solved in 2 - 4 days.

However today again on 9th i have got sms regarding a scheduled pickup and then a pickup guy showing up at my residence to pick up the laptop, only to be returned confused when i told him that i have already delivered on 28th october.

I sincerely think that this issue is beyond the capability of your customer care team for all i get to listen is 2 - 4 days and once again if i call the customer care, i have to repeat the entire episode only to hear that it shall be resolved in 2 - 4 days.

I hope that you do understand that it has become an extremely dissatisfying experience ordering anything online apart from a lot of mental stress and a work loss.

Kindly please note that i have already been charged an interest fee of rs 3500 by my credit card company for a product that i haven't even used.

I request you to kindly please resolve the issue and process my refund as soon as possible.

An extremely grieved customer.

Jivesh goyal