Amazon India — No status on my prepaid order of mobile phone.

Address:Bangalore, Karnataka, 560067
Website:amazon.in

This is regarding my ORDER #[protected] made with amazon for a mobile phone (OnePlus X) . I have already paid 14999 + 100(for one day delivery) on date 26 April 2016.
I have tried to reach multiple times to Amazon customer service but they are just copy pasting a pre written apology and are not letting me know the status of my order. I don't know who to reach out to. feeling cheated, I just want my money to be safe.

I am attaching my invoice copy with transaction and my new phone IMEI code which should ideally belong to the purchaser.
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Order id #[protected] at around 3 pm i ordered moto g turbo which was under a promo offer through i was getting the prodect for just rs4999 istead of the usual price which rs 12499...i placed the order and chosed COD option...at around 7.30 pm i found that they have cancelled my order without any reason

Hello sir,
Today I ordered MotoG Turbo mobile
Order no.is #[protected]
But now I see in my orders that order is not displaying.why??...plz reply.
What is the problem of my order plz tell me .

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