Amazon India — Nokia 3310 Dual SIM Feature Phone with MP3 Player, Wireless FM Radio and Rear Camera

REFUND AGAINST CANCELLED ORDER ON AMAZON INDIA

Customer's Detaisl:
Yogendra Ray
EMailID : [protected]@yahoo.com
Registered Mobile No. : [protected]
Mailing Address : 30/304, SANSKRUTI, THAKUR COMPLEX, KANDIVALI-EAST, MUMBAI.
PIN : 400101
Name of Bank : Punjab National Bank, Branch:Kandivali East(PNB), Mumbai-400101.

Order ID No.[protected] Dated[protected]

Amount Paid to Amazon India vide Transaction Ref. No. : ECOM[protected] on[protected] thru. Punjab National Bank Debit card ending with ****4945.
Amazon India states that they refunded the amount of Rs. 3486/- and would have reached my account by Jan. 31 - Feb. 2, 2021.

Amazon Refund Reference # 30005110231023103190783 dated Feb. 05, 2021.

The amount is not credited to my account till Feb. 08, 2021 08:00PM.
I talked to your Customer Care Executive Mr. Gaurav at 07:16pm on 08/02/2021 who categorically stated that Amazon India's responsibility is over. I must talk to my Card Provider/Bank for the Refund.
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Amazon India customer support has been notified about the posted complaint.
Feb 12, 2021
Updated by Yogendra Ray
I have talked to Amazon India today, Feb. 12, 2021. They are simply stating that they have transferred the fund and it is lying with Punjab National bank.
I sent a mail to Punjab National bank ([protected]@pnb.co.in ) on Feb. 06, 2021;
reminder - 1 on Feb. 10, 2021 and reminder - 2 on Feb. 12, 2021.
But there is no response.

I did mark copy of the above mail to Amazon India ([protected]@amazon.com) on Feb. 06, 2021.
They have also not replied.

Very sad state of affairs at both PNB and Amazon India.
Feb 15, 2021
Updated by Yogendra Ray
Nothing moving. When I talked to PNB Customer Care Executive today, Feb. 15, 2021 09:55pm, I have been told that PNB has not received the money. On my request to send me an email stating the same, the executive disconnected the call saying that I was being rude.

Should I go to the PNB Kandivali East, Mumbai Branch where I do have my Account and fight with the Branch Manager to get the refund?
Feb 23, 2021
Updated by Yogendra Ray
I talked to Amazon India customer care on 16 Feb. 2021 at 7.05AM to Mr. Ajit after forwarding the EMail received from my Banker Punjab Nation Bank stating that Amazon India has not refunded the money to my account. Till then, Amazon India was claiming that they had already refunded amount.
Till date (Feb. 23, 2021 12.10AM), the refund is not made.
Does Amazon India has any office in or around Mumbai so that I can personally go and collect my money? Looks, they believe in harassing their customers.
Complaint comments 

Comments

I have talked to Amazon India today, Feb. 12, 2021. They are simply stating that they have transferred the fund and it is lying with Punjab National bank.
I sent a mail to Punjab National bank ([protected]@pnb.co.in ) on Feb. 06, 2021;
reminder - 1 on Feb. 10, 2021 and reminder - 2 on Feb. 12, 2021.
But there is no response.

I did mark copy of the above mail to Amazon India ([protected]@amazon.com) on Feb. 06, 2021.
They have also not replied.

Very sad state of affairs at both PNB and Amazon India.
I talked to PNB Customer Care Executive today, Feb. 15, 2021 at around 10.00PM. I have been challenged to even write to RBI.

Hope, the bosses sitting in PNB Delhi Office do have some respect left in them.

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