Amazon India — non delivery of product and false promises

Address:

Hyderabad, Telangana

On 21st aug, 2018 i placed an order for huawei nova 3i mobile phone from amazon and paid the entire amount from my credit card (Order no[protected]. I was assured by amazon that it will be delivered by 23rd aug. I stayed the whole day in my home (Taking leave from office) waiting for the product to be delivered. I got confirmation text also saying someone will come to deliver that but got no phone no of thr delivery guy. Check the screenshot for more details about it. I called amazon multiple times and everytime i was told to wait. I spoke to chandrika who claimed to be a manager, promised me she will escalate this and follow up with me in 24 hrs. She also said the phone will be delivered the next day (24th aug) for sure. I waited one more day but got no follow up at all, from anyone.in the meantime i called amazon many times and as usual i was told to wait. I spoke to rafiq who said he is from escalation team, said on my face if i can't wait, i can cancel the order. I told him i might as well do that but i want full refund right away. Rafiq said not possible. Then they forcefully cancel thr order to get rid of the call i made to customer care. Now didn't get my product, 21000 rs got deducted from my account and i got mo responses from amazon. I missed my office for 1 and a half day for this whole fiasco. And all i was told to wait and rude behaviour from customer care. Please check screenshot where it is clearly shows i didn't get any phone no of the delivery guy and they never tried to deliver that also. Which is completely unacceptable. But on the amazon app, it shows i have never accepted the product. I think i spend my money to get the product. Everyone from the amazon customer care team gave me false promises. Rafiq offered me 50 rs credit for while whole inconvenience. This is very insulting. Company like amazon need to change the whole system and i have never expected this from amazon. Now i don't know what to do. When i will get my money back

Now after multiple email, i was promised one of the manager will contact me. It's been 72 hrs. No one called me. They just don't do their job