[Resolved] Amazon India — Non receipt of order number[protected] dated 26th july 2016 reg | |||||
Dear amazon customer service I am totally disappointed by the fact that my order number[protected] dated 26th july 2016 is yet to be received by me despite repeated follow up since 29th july 2016. My package sold by cloudtail has reached coonoor centre of gati courier (Docket number:[protected] service on 29th july 2016 and it has been stuck there since despite my repeated complaints on gati site. Unfortunately, amazon is also not bothered as i have given a feedback earlier to amazon that relatively remote areas like my address must be serviced through india post parcel service and not by inefficient courier companies such as gati and ecom and the like. All my amazon packages earlier sent by india post has reached me ahead of promised delivery date. For some reason, amazon is just not bothered to act upon some of the useful feedback from customers like me and all they are bothered is give refund after a month or so and the customer going through the pain of following up with inefficient courier companies. I wonder if i will receive the package even after i have written one another complaint on this site!! Frustrated and disappointed customer Murali balan padikkal Was this information helpful? | |||||
Aug 13, 2016 Complaint marked as Resolved I had to travel all the way to Coonoor and collect the package at my expense.
I travelled 80 kms in my car and took delivery.
Amazon customer service never bothered to contact me or help.
They have no number or email id to complain but some non responsive options on their site to covey the fact that the package has not been received.
Amazon is only good at delivering the ordered packages in cities and towns which are serviced by courier services such as Gati and Ecom.
They don't get the vendors to send the ordered packages through India Post parcel service which is very good at delivering on time in remote locations.
Most disappointed by Amazon!! Amazon India customer support has been notified about the posted complaint. | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
7%
Complaints
19929
Pending
0
Resolved
1458
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
View all Amazon India contact information
Post your Comment