Amazon India — Non receipt of ordered item as well as i'll experience on the very first order

Address:	Cachar, Assam, 788005
Website:	Amazon.in

Dear Sir,

In response to Order Id:[protected] it is to intimate that delivery person arrived at the given address with a packet at around 15.30 hrs on 20.04.2017 . Prior to that I received a mail with the mention that Your package is shipped by Delivery and the tracking ID is[protected]. However, while receiving the item it was noticed that the packet was torn on two sides and hand could be well inserted through the torn portions. It was found that a ball of plastic carry bags was only inside the packet and the same was shown to the delivery person and thus the packet was not received. This was the very first order placed to your agency and surprisingly this is the experience. Hope needful action will be initiated from your end in delivering material next time.
Yours sincerely,

Chandra Choudhury
[protected]@gmail.com