Amazon India — Non refund and fake sign on pod (proof of delivery receipt)

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	www.amazon.in

Order#[protected] came broken and damaged, secondly the gati kwe did not deliver the item on time rather signed a fake signature and uploaded pod with fake signature to show item delivered. Next day the item was delivered broken. When the item was crossed the delivery time limit a-z full claimrefund was lodged. Thereafter seller spoke lie that the delay is due to holi festival, intact the order was sent much after holi. The arrived with broken fan blades, grill and pump housing of sameer appliances desert cooler. The shipping partner of amazon.In i.E gati kwe signed a forged signature of consignee and uploaded the pod in the gati website as proof of delivery, whereas the item was delivered next in broken condition. A return claim was lodged, now amazon wants us to pay the shipping cost. Why was the initial claim of full refund pending when the item did not arrive within the time period. I seek full refund.