Amazon India — non refund of money for returned product

It is very unfortunate that amazon which has such a stellar reputation for customer service has disappointed big time. Every time i send a mail, it takes weeks for you to respond and then you come back saying that you should respond in 3 days time.

I purchased an item via order number order number:[protected] for an amount of 1255. I returned it through india post consignment number em[protected]in on the 3rd of june 2017.

Amazon is yet to refund me the money despite giving all the details of the consignment