[Resolved]  Amazon India — not giving the refund of courier charges

Address:

Meerut, Uttar Pradesh, 250221

Dear sir/ madam,

This company is just making fool out of customers , first they will send the defective product and when we ask them for return, they say that they can't arrange for pickup facility of the product.

I have purchased a baybee alexa baby stroller pram red order no[protected] on 22-08-17 and received it on 28-08-17 in a very bad condition, i called the customer service of amazon for return of the product and they refused to provide the pick up facility of the product and asked me to the self shipment of the product on the condition that they will refund my courier charges up to rs 1000/- to my bank account on providing the courier slip.

I don't understand when there is a delivery facility to my address then why not the pick up facility is provided by the company. Any which ways i somehow manage to return the product on very next day i. E 29-09-17 by professional courier which cost me rs 920/- which is within the limits the company provided for the refund of courier charges. I have also send the courier slip to the company on the same day but still not received any refund of my courier charges in my bank account.

After giving the clear instructions in writing to them that i want my money to my bank account, those people have added that amount to the gift card without my permission and is not ready to refund my amount in my bank account.

Sir, i belong to a lower middle class family and for me rs 920/- matters a lot. I have also attached the courier slip for your reference.

So, i request you to please look into the matter and help me in getting my refund.

Thanks and regards
Bhawna gupta