Amazon India — Not providing refund for product

Address:	396210
Website:	www.amazon.in

I have tried to contact amazon.in since 3 months. Basically, i have paid item based on cash on delivery. I have received the all item. So i given full amount for items. I have checked that item description and quality does not match. So i have returned 2 item but when i requested for refund they start delaying my email response and not trying to contact me. I have requested r4044.

They are saying that send them snapshot of delivered item after 3 months, and they are saying that item is not delivered so they cant refund.

I have returned the item to vapi amazon distribution center. The guy picked two item.

When i try to call delivery man, someone else picked my call from punjab.

I think something fishy going on. I would like to police to investigate this matter. I think cash on delivery is way to obtaining money without tracking.