Amazon India — Not received a cash back

Website:

www.amazon.in

Hello,

I purchased moto g, 4th gen (Black, 16gb) with order number #[protected] on 11th july 2016. I should have to receive the 10% cashback.

I did multiple conversation with customer care teams and here what i received theire feedback based on the converstion

1) initially they told me that you should receive the cash back please send us the bank statement history, which i send over [protected]@amazon.in

2) after not getting the cashback i started another discussion with customer care and then they told me that your item is not eligible to get cash back by purchasing mobile. Their feedback "i've thoroughly checked your previous correspondences, i have checked and found that 10% cash back on standard chartered bank credit (Including emi) and debit cards on purchase of below products: a. Desktops b. Laptops c. Tablets"

3) after not getting any good response i again started another channel and they they tell me that "i have checked with the leadership team and they have confirmed that there was only hdfc offer in july. There was no offer for standard chartered offer for cash back. I am so sorry, you are not eligible for the cash back for this order"

Means you see that every steps they just want to cheat. And if you still want to know the truth then you can just visit "http://www.amazon.in/b?ie=UTF8&node=[protected]&tag=couponmahagur-21"

Do let me know when should i get the cash back, otherwise i will claim case in court with total cash back amount and changes for my time spent in all above procedure.