Amazon India — Not receiving the product in the guaranteed time

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Website:	amazon.in

So i ordered a product from amazon using the prime option, which guaranteed the product to be delivered by the next day and guess what, I didn't get it even after two days, I called customer care four times and they were not of any help to my other then for refunding, all of them were not sure about when I was going to receive my package or where my package was at the time, all them gave me different timing for when I would receive my damn game, I ordered it through prime cause I wanted it before I leave for Bangalore, two of them even promised me that I would receive my game on the second day guaranteed, but I ended up cancelling my order as I had a flight in the morning at 5 a.m., so the prime option is basically them trying to lure you into buying their products so that later they could make excuses about how they are sorry for the inconvenience, and four freaking times I had to fill up the survey form, just pathetic amazon, flipkart from next time,