Amazon India — oneplus 6 phone replacement

Address:	Bangalore, Karnataka, 560037
Website:	www.amazon.in

Amazon’s new name – “cheater’s den”.

I have ordered a brand new one plus 6 phone from amazon.in on 12th of july 2018. The order id for your information is #[protected]. I received the phone on 13th of july 2018. To my astonishment i found that the mobile phone is defective. It has problem in detecting mobile network. I immediately raised a concern to the respective department and i was asked to download a tool on the same mobile to run some technical tests. After running the tests, amazon’s technical team confirmed that the phone was indeed defective and intended that i owe a replacement of the handset.
After that amazon initiated a replacement order, order id bearing #[protected], on 15th of july 2018. I have been promised that the delivery of the handset would be done by 17th of july 2018. I got a call from the amazon courier delivery boy on 17th july 2018 at 9.30 pm and the guy was apologizing for his inability to deliver my handset that day. Even after a tiresome wait, i understood his concern and asked him politely to deliver it the next day. But to my surprise i didn’t receive any call from him the following day. I had to call your customer service; i was answered by an executive named ahmed. He solely understood my concern and promised me that an escalation is already in place and i would receive my delivery the following day at the earliest. Here comes your first cheating incident. I haven’t received a call the next day too. The following day i called your customer service, to check on my delivery status, only to get embarrassed by a harsh executive named manish. His voice was threating and doesn’t sound empathizing at all. He spoke with a careless tone and was continuously threating to disconnect the call. I was not only deceived by you guys but threatened and confronted for asking about my rightfull piece.
The same guy, manish promised me that he would be raising another ticket with respect to the same and he assured to call me back to inform the response from delivery team. No luck again. I never received a call.
To my surprise, i received a message from amazon today i. E on 21st july 2018 saying that the item is undeliverable is prone to return to the warehouse because of 2 failure delivery attempts.
I would like to ask you, how would the delivery attempt be in failed state when it is not done in the first place? How can you speak two self-contradicting words at the same time? Your executive confirms that the delivery is not attempted but your application says something different. Today when called again i was told by another executive, salman, that a refund would be initiated on my order.
How could i accept a refund in this case in which it’s an entire failure of your company? I had placed this offer on exchange for my one plus x, which is in perfect working condition. All i get in return is not my old phone but a mere 3000 bucks for it as exchange amount. Is this action of yours justifiable? A large giant like amazon, can’t even take this issue seriously? Is customer satisfaction not a prime motto for a company like yours? Aren’t you forcefully snatching my fully operative phone for 3000 rupee, that too forcefully? In my understanding this is notoriously called a theft.
Every time i call your customer care i receive a consistent response saying that “we aren t aware of the logistics team’s progress” – my question is, if you guys work together as a company, don’t you need to collaborate and serve the customer? Is this the lame answer you give to a prime customer?
All i can understand is, you guys are on a cheating spree, in which you take nicely operating phones for the exchange by throwing peanuts to customers and then you send a brand new defective piece. Once the poor customer realizes this, you cheat him further about replacement but you never do that.
Don’t you call it a theft? I give you a new name - “cheater’s den”.
Now i understand on how jeff bezos got rich in a short span. I would request you to enlighten the public about your scandalous practices.

Yours sincerely
An unfortunate prime customer
Ps: ahmed, manish, salman, jeffbezos, amazon – good job guys. I was your scapegoat.