Amazon India — optimum nutrition gold standard 100% whey

Address:Chennai, Tamil Nadu, 600100

Hi
I ordered optimum nutrition gold standard 100% whey through amazon.in on 12th aug 2019.
But on 14th aug 2019 the app shows the tracking as delivered and signed by me.
But real scenario is i didn't received the product, and even i didn't shared the pin to any one no one from amazon delivery contacted me, simply the written of as order delivered.
Even multiple times calling their customer care they are not responding properly and the just way wait for 2 more days.
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I cancelled a order of Rs. 9490 on 10th August on amazon but that amount is still not refunded to my union bank of India account as I paid the money online with debit card.
What should I do now?

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