Amazon India — Order #[protected] Delayed and Fake delivery attempts/reschedules

Address:	411001
Website:	amazon.in

Hi,

I am sending this email with great disappointment and a lost of trust towards amazon after this pathetic shopping/customer care experience.

I had placed the above order almost 3 weeks back, which was attempted for delivery on 9th Oct. As I was not at home, the order was asked to be delivered next day. However the account has been updated for delivery attempt on 10th, but I did not receive any call or sms for the same day.

Also, my account has been falsely updated from your backend for delivery reschedule on 12th Oct and 14th Oct, which I never asked for. I have been calling 2-3 times everyday with an assurance given to me that order will be delivered same day or next day before 12pm, but unfortunately it was never delivered and I was given all false hopes by your customer executives.

I was told that issue has been escalated twice or thrice but to my surprise no action has been taken yet by the amazon leadership team. You have lost a customer today and I shall make sure I circulate this bad experience on social media so other people can refrain from shopping at amazon.

Your executives and logistics have destroyed the customer trust today and it is really sad for your image. I am sure no action will be taken and this email will also go unanswered but I had to do my bit as a customer to pass on my feedback on this terrible shopping experience.

Please train your executives not to give false hopes to customers and not to cheat them by falsely updating the reschedules on customer's account, this is the least you can do to save amazon's falling image. I would like to cancel this order and request you to process my refund as you have terribly failed to deliver my order but definitely succeeded in making a customer unhappy.

Thanks (for this bad and eye opener experience)
An Unhappy and disappointed Customer,
Sagar Rangra
sagar.[protected]@gmail.com