Amazon India — order #:[protected]

Hi,

Just to give in a nutshell as i have a feeling u are deliberately trying to avoid giving the refund and return the item.

I ordered 2 gifts for my in-laws.

One was a mobile phone which was liked by my mother in law and other was a karaoke system which my father in law did not like. He did not like the performance and therefore i arranged a call for refund twice with him. Your guys made him look like fool and chatted but no return. I called up and waited for 20 minutes but you did not come on line. One person kept on asking 'u want to speak in english or hindi' and then music. Later i spoke on the chat with vishnu which looked like i am talking to alexa. This was for an hour

You made me go round in circles. When we have not liked it for performance what is the issue?. Do u want me to post it on social media and everywhere. This is the first time amazon has done like this to us.

Seriously something is wrong with you guys. Just refund the monies, we have other item to order on amazon while this sale lasts.

By troubling us u are not going to get anything but bad mouth and bad publicity.

Philips spa9080b bluetooth multimedia...
Order #:[protected]
Sold by: appario retail private ltd
Quantity: 1
Item price: ₹ 10, 990.00

Sheilendra tomar
[protected]@hotmail.com
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Amazon India customer support has been notified about the posted complaint.
Oct 04, 2019
Updated by Sheilendra
The system is not producing the right sound quality. The customer representative from the technical team ( Suman ) has said we cannot replace it.

If the performance is not good, it is not good whether it is Philips or Samsung or XYZ.

Do u need to go to National consumer Redressal forum???

Best regards
Sheilendra Tomar
Oct 04, 2019
Updated by Sheilendra
Please see the refund policy written in bold on the main page which is misleading. Even on the second page Amazon India is silent that i[censored] don’t like the product what do u do? They should say non refundable except in case of damage in transit rather than saying refundable within 10 days

Oct 05, 2019
Updated by Sheilendra
Amazon receipt also says returnable upto 12 th October 2019. How can they mislead people like this and saying the product is returnable when they don’t have the intent to return.

They should refund the item immediately.

Best regards
Sheilendra Tomar
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