Amazon India — Order placed on 27th June 2017 and was expected to deliver on 3rd July 2017. But still i have not received my order

Address:	560055
Website:	www.amazon.in

Pl ref; ORDER #[protected].

Hi,
I have placed this order on 27th June and was expected to deliver on 3rd July, as i didn't received my order on expected date then i talked to customer support team, he replied "the product got damaged due to rain and you will get a fresh product on or before 7th July", that time i agreed with him and waiting for 7th July.

In the mean time i again talked with customer support team again on 6th July just to get the status. Then he replied "your product will delivered to you tomorrow (7th july)".

On 7th July, i didn't received the same, then i talked again to Customer support team, this time he told me again your product has damaged and what would you like whether you need refund or replace the product?".

I got shocked after hear that. I am waiting for the item "Bitdefender Total Security 2017- 1 PC/3years" from 27th of June and there are lots of important data is in my computer which is unprotected by existing Security software. if any miss-happening occurs who will be responsible for this.

I want to file complaint against Amazon India under consumer court, please suggest what is the procedure? also send me Nodal officer email id.

Waiting for the positive reply.

Best Regard,
Prabhat Ranjan,
[protected]
[protected]@gmail.com