Amazon India — Ordered item not delivered, no cancellation and refund

Address:	Vadodara, Gujarat, 390019
Website:	www.amazon.in

I ordered a haier hwm58-020 washing machine on amazon india (Order no.[protected] dated 21st march 2017), delivery promised was 23rd march 2017. I have paid 10.5 k for the same via credit card. Item was not delivered to me till date 4th april 2017. I have request and complained about the same to customer care but received no confirmation regarding cancellation of my or expected delivery. As such amazon india has no details of my order location and problem. I have requested for cancellation three time to customer care on 25th march 2017, 29th march 2017 and 02nd april 2017, but received no confirmation or refund. Please help to resolve the same, cancellation of order.