Amazon India — ordered redmi 6 pro

Have ordered redmi 6 pro from amazon, on 14 th of october 2018 during the great indian festival. The
Expected delivery was 15th oct 2018, but i didnt received the deliver but i got an update that due to phone number was not reachable. Which was absolutely wrong.

On monday which is 15th oct 2018 i called amazon customer service department for this issue. They rescheduled the delivery next working day which is 16th october 2018 tuesday, but i didnt received the delivery but i got an update that due to phone number was not reachable. Which was absolutely wrong again. Delivery agent number provided was continues ignored my call never received my calls.

I have called amazon for same continues from 15th oct 2018 till date called hundereds of time and chat with 'n' number of executives but have not got any solution. Today 17th oct 2018 i received an update that your order was rescheduled again for delivery but i never rescheduled and rescheduled details was updated several times mostly 4 time.

I have contacted customer care again, they ensure that they have escalated this issue and updated me to wait more 24-48 hrs for the product delivery which is 20th oct 2018, but i have no trusted because all representatives provide different update for my product. I am paying for amazon prime but it's waste of money for this type of service.

But sinces till date there is no proper update regarding my product and several complaints. They only say we have escalated the issue to concern department and we cannot share the details as it against company policy.