Amazon India — Pathetic Customer Experience

Address:	400068
Website:	Amazon.com

I placed the order for One Plus 3T on 12thDec, for some reason inspite of being a prime member the delivery date given was 19th. I thought it might just be the maximum time frame given. The order never reached me right till the 16th. I spoke with Rohan who assured me that the delivery will happen on the 17th before 11am, that did not happen. Called up Amazon again on the 17th spoke with Sumati R who seemed to be confused and more interested in using condescending statements. I asked for a supervisor, was transferred to Himanshi who was rude, condescending and absolutely unhelpful. I told her that people who placed their orders after me hv received their orders but not me to which she rudely tells me to stop comparing myself with others. She also tells me that if i had seen that one day delivery was available I should have cancelled the order and placed it again, she was stubborn, not ready to take accountability and did not bother understanding the situation, just kept honking her horn. Then I received a callback from Rohan as I had given a bad feedback which registered in his name, he promised he is checking on the delivery and he will make sure it gets delivered today. I tried using the call option on the app which conveniently stopped functioning, then i called up the Customer Service line and spoke with Tejas who brought to my attention that my order has been cancelled and only a replacement can be setup which will only get delivered by the 24th of Dec. I am flabbergasted at the audacity of Sumati and SUPERVISOR Himanshi to have cancelled my order without my consent just coz I sent a bad feedback. This is hooliganism at its worst. This is the worst customer service experience anybody can have. I am am left stranded with no answer. This is a gift for my brother who is a shippie and will be sailing on the 20th. I want concrete action take and I want to be kept in the loop. If necessary I am ready to go to your Mumbai office but I want action taken. This is as good as a crime in the Customer Service world. This is bullying of the worst kind. This is not expected of an organization of Amazon's repute known for its impeccable customer service worldwide. I guess in India even Amazon has lost.