Amazon India — Piano | |
First of all they delivered the wrong item on 19/10/21. I had ordered the octra fun keyboard instead they delivered bigfun keyboard. One of the key was not working, so I made a return/replacement request. They send a message which read the item will be picked up on 20/10/21. Then the pick up call never came. I called them after few days then the customer service man told me there was some error, so my request was not processed. Then that guy told me that he will himself do that work and assured me that the good product will be delivered to me. The call, product or pickup man, none came. Today I checked again, there's no status of my return/replacement. Moreover today is unfortunately the last date for making return request but the request is not processing. I am trying again and again to talk to the customer care but everytime they are connecting me with the pre recorded voice which is simply directing me to the app to request the return and that is not working. Amazon has fooled me, their customer service man has fooled me. Please help me, they have delivered the wrong defective item and they are not doing anything even after multiple requests.
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Amazon India customer support has been notified about the posted complaint. Oct 29, 2021 Updated by Maru09 Yesterday, after I had requested a complain here I was able to process return in Amazon. Pick up date is today. Sometime ago upom called me and said he's in canteen. He told me to come in 5 minutes, I had requested him to wait for atleast 10 minutes. I reached there within 5 minutes and there is no one. When I am trying to talk with the dilevery man, the automated voice is telling me to enter 4 digit pin which was never delivered to me. Even for the delivery of the product, they had send me the 6 digit pin. My time is precious and they are fooling me again and again. No pick up guy came in the canteen, I asked everyone out there, even the Flipkart delivery guys were there, and they said no Amazon guy was here. I tried to talk with the customer service but the same thing, they are connecting me with the real person and just their automated voice recording is making me fool by telling me things which I already know. I have received no real help from this company regarding my issue. If you don't value me as a customer, please say directly. Either way, I am never gonna use Amazon anymore for any purpose. I had never expected this kind of cheaply thing from something like Amazon. I even called the number they had provided me, but he said that he's not the one who has been assigned for the pick up. Amazon, for god's sake stop making me a fool.  | |
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