Amazon India — Producer delivered but important part is missing

I have ordered a gaming computer "Zotact Magnus one" worth Rs 1.30 Lakh in Amazon.

After the product was delivered, I found that the Graphic card was missing in the computer.

As this is a powerful gaming computer graphic card "Nvidia RTX 3070" alone cost Rs 1 - 1.5 Lakh in local markets and without graphic card computer will not Turn ON. Before even placing the order I notice similar issue in Comments by previous customers in product description page in Amazon. I took the risk of ordering because Seller is very popular and trusted(Appario Pvt Ltd)and also Amazon is there to help.

As soon as I received the product I recorder unboxing video and on record I found that the part is missing. After taking the issue to Amazon customer care, few days passed, some representatives are saying my case is under investigation and some are saying case has been closed since product was delivered in good condition so I am not eligible for refund or replacement.

I am actually "Amazon Prime" customer and I have ordered more than 5 Lakhs worth products in Amazon in last few years. I order 50 products in a month and receive delivery every single day.

My request to you is please investigate on this issue and get me replacement or refund. I am ready for any police investigation or Civil court case.

As per my knowledge, this is a scam by the seller. Because of cryptocurrency mining, graphic card prices are increasing every day like gold and silver. In local markets the price of graphic card used in my product alone is more than the overall product cost. So seller has scammed professionally. The gap that created because of no graphic card was replaced by similar metal sheet and painted just like the original product.

Please watch attached photos. Video size is high so uploaded in YouTube. Please click on the below link to access video.

https://www.youtube.com/watch?v=uzSiBG8T22I

Amazon Order ID & Complaint ID is same:[protected]