Amazon India — product is not as per the order

Address:	New Delhi, Delhi, 110001
Website:	Amazon India

Order no.[protected] dated 15.09.2017
Invoice no. Maa4-293759 dated 15.09.2017

I had ordered for the mobile set lenovo k-8 note as per the above order number and dated 15.09.2017. At the time of delivery on 19.09.2017, when the seal of the pack was opened in front of your delivery man, i was surprised to find a fena soap bar inside the sealed pack instead of the ordered mobile. But in the invoice, the order no, the product which i had ordered and the seller details all were there. I returned the product without making any payment

Kindly let me know how it might have happened. Thank god i did not make the payment through online otherwise my money would have been blocked.

I really afraid to make online orders with amazon hereafter as the customers services are going down

Kindly make a note of this and find the reason how it might have happened otherwise it will be difficult for the customers who are making online payment before getting the product delivery. It is really serious and wanted to know the facts behind this order