Amazon India — product is yet to deliver

Address:

Ludhiana, Punjab, 141008

I placed my order#[protected] on august 27, 2017 from seller magicdeal storefront. It was supposed to deliver before sep 7, 2017. But i didn't receive the order yet, and whenever i call amazon helpline and ask about the order they tell the same thing over and over again that seller will contact me in next 2 days but i get no response from seller. Yesterday i received a feedback email from amazon about the product that leave your feedback how was the product. I was like i didn't even receive any order yet and why am i getting this feedback email because usually amazon send the feedback email after the product has been received by the customer so i wondered and called them just today. The agent named rakesh asked me the concern i explained him everything and he said i will send your email to seller you'll get reply from seller i said no this is fourth time you're telling me the same thing but it is not helping i wasn't getting any response from the seller. I asked him to help me and asked him to tell me the reason behind it that why i didn't get the order yet. He was like so quiet i said respond me on this don't just stay quiet he was like he wasn't getting me he was just listening to me but not answering me. I asked him to let me speak with his supervisor but he didn't transfer my call instead he hung up on me. They hung up every time they don't really help the customer i never get the chance to speak with the supervisor i don't why they let me speak with their manager or supervisor. I don't understand why company hire such person who are not able to communicate with the customer, i mean the agent like this who can't handle the customer what they are doing there. Is it because of the improper training? Why they hang up the call without any reason? What am i supposed to do i've been calling them from last couple of days but getting no updates on the product no messages no emails i mean what is this? I paid them the money 680/- online through my debit card. I am totally dissatisfied with the services and the respond i am getting from their agents. I have no time to spend it with them every single day i have other things to do i am a student and do part time work as well i have to study the work everything so i cannot spend more time with arguing them guys so please i want a strict action against them. This is not the first time it is happening with me. But this time i want you to take a strict action against the company and the seller.