Amazon India — Product- Lenovo Tab E8 defective product CS - No Response

Please help me,

Order ID[protected]

Order date- 13/02/2021

Order total- Rs 5999.00

Product- Lenovo Tab E8 defective product.

Payment- Via Debit card.

I had received the defective product inside the box. I complaint to customer care for which they form a queries for inspection. In which they found the reason for delivering me defective product. And created request for picking the product. During the day of pick up the pickup boy refused to pick up my product. I explained the whole scenario to the delivery boy but conditionally he refused to pick up the product. After which I complaint to customer care for more than 20 times but ordered cannot be picked up. Now 28 Days have been passed and still there team is not refunding my money. I am now completely hopeless from Amazon India. You are only hope for me. Please help me to get my hard earned money.