Amazon India — Product not delivered after so many complain: order #[protected]

Address:

Bangalore, Karnataka, 721517

I have purchased some goods (Baby Diaper + Soap) from Amazon on 26th May with order number ORDER #[protected]. Assured delivery date was June 12th June. Daily wise i use to track the order & finally i see around 10th June its reached the final Warehouse, Kharagpur location . I though it will be deliver with in another 2 days as my place of delivery is located 60 km way from Kharagpur. around 12th June i got a message from Gati that your order from Amazon out for Delivery . I thought it will be deliver on that day which is 12th June, but my surprised, again i got another message on that day evening that due to concern person not available your order has been reschedule for Delivery, but nobody contacted me neither anybody visited my house. i called to amazon customer care they told don't worry it will be deliver. Next day Gati Currier person called me & told i cant go to your location & asked me to come to a location which is around 17km way from my house, i said its not possible because i have some other work to do. Then he said i will return it back & will not deliver. I call to the both customer care amazon as well as Gati both promise me to deliver the product but after 5 days i saw a message that due to unavailability of concern person & address your order is returning back which is not true. Gati was passing the wrong update to me & amazon. I requested to amazon many times not to send any item via Gati KWE, register many complain to Amazon because i already faced two times where product has not been deliver by Gati with faulse reason & update but again they have send via Gati with my recent order #[protected]Tracking #:[protected] & i am very much sure this time also they will not deliver . when i am writing this complain today, also i got the same message for my recent order that my order is out for Delivery. I am asking to Amazon such a reputed organization don't have any mechanism to block a courier partner for a particular customer. If not then i can see a total failure of such a sophisticated software which is using by Amazon. I am totally dissatisfied with the service & problem resolution by the Amazon customer care