Amazon India — product received in damaged condition and delay in refund.

Address:	Thane, Maharashtra, 421204
Website:	Amazon.in

Hiteam,
I had recently purchased sanyo tv 43 inch on 1st oct and delivered on 4th oct from amazon but unfortunately product was received in damaged condition as found when box was opened by installation engineer and same day self courier was done i. E on 6th oct 2018 but after 10 days still there is refund yet being done.
After still digging into this problem it was found that dtdc was not able to deliver since amazon fulfillment centre at kolkata was restricting them into their premises.
Kindly refer the attached pics for courier receipt and damaged product.
I am definitely not happy about it and would like you to handle this complaint swiftly.

I would request you to make refund asap

I trust this matter can be resolved quickly and look forward to your early reply.