Amazon India — Product showing as delivered but have not received it

Hi,

This is Vineet Juneja, i ordered a product Samsung M32 5G phone with order number[protected]. In Amazon app the order shows as delivered on 12th Oct 2021. I did not received any call or message from delivery agent neither have received any delivery agent details in the order nor recieved any delivery PIN which we have to provide to delivery agent after receiving delivery.
As contacted to customer care, they have no idea about this and asked me to wait till 14 Oct 2021 and also assured that investigation team will look into it and update by 14Oct. Today on 14th Oct when i contacted customer care again then they are asking to wait till 17th Oct 2021 and got to know that no investigation was raised earlier. They have no mechanism to track the delivery agent.

I have already made full payment of Rs 16, 999 which they are not refunding. Please help me get my money back from them and take action against Amazon customer care.

Thanks
Vineet Juneja
[protected]