Amazon India — product undelivered. giving false report as customer refused to take delivery.

Address:

New Delhi, Delhi

Details -

Order date
06-oct-2017
Order #
[protected]
Order total -599.00 (1 item)
Item details - mobile flip cover for gionee a1 lite.

We get this sms on 09/october/2017-at 12:13 pm.

Arriving early: mobi case premium pu leather flip wallet stand cover inner tpu~ will be delivered by amzagent ([protected]). Amt: rs.599. http://amzn.in/iq9K76u

(The amazon agent no. Is switched off. Tried calling him for more than 3 hours. Complained to amazon on [protected] for the same)

Next funny thing from amazon, we receive an sms at 06:59 pm -

Your package with mobi case premium pu leather flip wallet stand cover inner tpu back for gionee a1 lite - coffee brown was refused at the time of delivery. If you have not refused the package, please contact amazon.

Called up amazon on [protected] again and complained for this also.

The answer we get is that kindly book the item again. Also to compensate they sent me an email for a credit of rs.50.

Is our agony and time wasted is worth rs. 50?

Aren't they supposed to redirect the parcel again.

Now the excuse given is that the parcel was damaged.
If it was damaged then why did the amazon delivery man give a false report of mentioning that customer has refused to take delivery.

Amazon india is not at all professional.
They need to improve with their team training and customer satisfaction policies.

I demand my product to be delivered to me on time.

Thanks
Rgds
Pradeep ramdanee
[protected]