Amazon India — Products not delivered

Address:

400067

I have ordered Samsung On7 Pro Black from amazon.in on 17th October 2016 and my order no. is[protected]. I was being told that product will get delivered to you on or before 26th October 2016. I received message on 23rd October stating that product will get delivered to you today and the contatc number of courier person were also provided, but I haven't got, then again 24th October also got same message that product will get delivered today with the contact number of some other courier person but he also didn't delivered the product, in the evening I called up on the number of courier person which was provided and surprisingly he told me that we are located in different area then yours then we won'e be able to deliver product to you, Courier person said that HE IS NOT A COURIER PERSON, BUT HE IS A MOBILE SHOP OWNER AND HE GET ONLY Rs.20/- FROM AMAZON.IN then why should he spend Rs.100/- to deliver the product to me
Then again on 26th October I got message from amazon.in and provided me contact number of third courier person, he also didn't delivered product on 26th October and he was not even answering the calls also

Then after frustration I called amazon.in customer service number[protected] on 26th October and the executive has promised me that I will get product delivered in next 24 hours, that also didn't happened, I called customer service number on 27th October and 28th October also, and everytime got the same answer that product will get delivered in next 24 hours. I am really NOT SURE that when this 24 hours will come and I will get my product.

I have never expected such kind of service from multi billion amazon.in company