[Resolved]  Amazon India — Provided Misleading information about phone purchased through their website.

I had placed an order on 2, December, 2014 with Amazon India for One Plus One Mobile Phone with the guidance of multiple service executives. The issue was that device was not offered for my current address despite of the fact the we received orders every single day at our college campus from Amazon India. Thus the solution suggested to me was to get it delivered at some friend's address and then Amazon will send me an Invoice on my name later on as a soft copy. After making N number of calls to customer care and replying to all requirements from then and almost after a month of purchase I got a regret message that information provided to me was misleading and the name on the invoice cannot be changed and thus because of the same now even after spending 22000 rs I am not a legal owner of my phone and cannot get it insured for theft.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I had placed an order on 2nd December, 2014 with Amazon India for One Plus One Mobile Phone with the guidance of multiple service executives. The issue was that device was not offered for my current address despite of the
fact the we received orders every single day at our college campus from Amazon India. Thus the solution suggested to me was to get it delivered at some friend's address in Delhi and then Amazon will send me an Invoice on my name later on as a soft copy to my email address.

I got my product delivered at friend's address and then after making N number of calls to customer care and replying to all requirements from them and almost after a month of purchase I got a regret message that information provided to me was misleading from their end and the name on the invoice cannot be changed and thus because of the same now even after spending 22000 Rs I am not a legal owner of my phone and cannot get it insured for theft or even will face problems in reselling the phone.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    19931
    Pending
    0
    Resolved
    1458
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information