[Resolved] Amazon India — Provided Misleading information about phone purchased through their website. | |
I had placed an order on 2, December, 2014 with Amazon India for One Plus One Mobile Phone with the guidance of multiple service executives. The issue was that device was not offered for my current address despite of the
fact the we received orders every single day at our college campus from Amazon India. Thus the solution suggested to me was to get it delivered at some friend's address and then Amazon will send me an Invoice on my name later on as a soft copy.
After making N number of calls to customer care and replying to all requirements from then and almost after a month of purchase I got a regret message that information provided to me was misleading and the name on the invoice cannot be changed and thus because of the same now even after spending 22000 rs I am not
a legal owner of my phone and cannot get it insured for theft. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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fact the we received orders every single day at our college campus from Amazon India. Thus the solution suggested to me was to get it delivered at some friend's address in Delhi and then Amazon will send me an Invoice on my name later on as a soft copy to my email address.
I got my product delivered at friend's address and then after making N number of calls to customer care and replying to all requirements from them and almost after a month of purchase I got a regret message that information provided to me was misleading from their end and the name on the invoice cannot be changed and thus because of the same now even after spending 22000 Rs I am not a legal owner of my phone and cannot get it insured for theft or even will face problems in reselling the phone.