[Resolved] Amazon India — purchase faulty piece redmi note 8 pro

raz

from Bengaluru, Karnataka

Address:

Aurangabad, Bulandshahr, Uttar Pradesh, 431001

I havd purchased redmi note 8 pro when launched an di got faulty piece and same day submitted returned request but i there was showing 4 nov is the returned date request after that waited till 4 nov and when i did not got any response again i called and told my data is got erased as it switched off and you had given faulty piece and sent emails and facebook complaint so many times that they did fraud and mental hazard to me and wasted my time and money not taken returned or replacement till now and maked me mentally tired so third class company please take strict action against this company and give me compensation as i had taken this mobile by paying 15500 and till now not able to use or even not inserted my sim in it kept as it is.

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Mar 4, 2020

Complaint marked as Resolved

Amazon India customer support has been notified about the posted complaint.

Nov 06, 2019

Updated by raz My order date is 21 october 2019, mobile handset is redmi note pro 6 gb 128 gb and price 15598/- Rs and order number is[protected] purchased from amazon mobile application so third class service and mental hazard as not taken faulty piece either return or replacement now i want only return after so mich mental hazard

Nov 08, 2019

Updated by raz This company is fraud company its 420 company wasted my energy and time any money and given me mentaz hazard as taken new mobile got faulty piece as my data got erased once not even inserted sim though even not taken or replaced till now no action how third class this company is how frustrating and fraud this is

Verified Support

Jan 22, 2020

Amazon India Customer Care's response Reference No. – 6558
We have perused the complaint received from Mr. Sayed Sajid Razvi ("Complainant") and find that he had ordered for Redmi Note 8 Pro (Shadow Black, 6GB RAM, 128GB Storage) ("Product") from an independent third party seller Darshita Aashiyana Private Limited ("Seller") on the website: www.amazon.in ("Website").
It is submitted that a refund for a value of Rs. 15, 573.00, and Rs.25.00 as requested and required by the Complainant was processed into his bank account and Amazon pay balance respectively on 15th November, 2019 vide refund reference number 1UJU9HK60000K1RMNWBZ.
In case, the Complainant has not received the refund in the original mode of payment selected while placing the order, he is requested to kindly contact the customer care department of the concerned bank.
The refund has been made from the nodal account managed by the designated bank as per the RBI circular dated 24.11.2009 on operation of nodal account: https://www.rbi.org.in/scripts/NotificationUser.aspx?Mode=0&Id=5379.
Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our Website. The products listed on our Website are sold by independent third party sellers.
In view of the above, the issue stands closed.

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