Amazon India — purchased new redmi note 8 from amazon india. item came with accessories missing. amazon harassed for a month and cheated tactfully.

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kamrabad (opposite kamrabad boys high school), 700150

I purchased the xiaomi redmi note 8 from amazon. Theitem came sealed packed but after opening it, i found the sim ejection tool missing in the box. I contacted amazon customer care and they confirmed me they will replace the item for me.7 days went by i contacted them again, they said they can find a return pickup request booked but they cannot do it coz they need some time for investigation and told me they will contact within a couple of days. My first question how xiaomi india is exclusively selling a new launch only through amazon and then accessories in box are missing? Amazon even told me they have packed the item themselves i didn't get what they mean actually now are they doing the retail box packaging as well on behalf of xiaomi. I request xiaomi india to provide me the original sim tray ejection tool at the earliest else i have to take this issue further more of cheating innocent customers like us. Hope to get my problem resolved as soon as possible. I don't think xiaomi will want negative remarks for their brand name for such a small issue. Amaxon was even suggesting me to get a local copied tool from market how shameless they can be selling brand new item at 9999/- and then asking to get local accessories against missi ng accessories in original company packaging.

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