Amazon India — pureit classic 23 ltrs water purifier order #[protected]

Address:	752026
Website:	Amazon

Hi, i had last ordered pureit classic 23 lts water purifier on dated 31/10/2108 order #[protected] and paid an amount of rs 2499/-. My delivery date was mentioned as 14/11/2018 but till date i have not received the order at my place. I had received the sms from amazon's third party courier services i. E. Gati courier services on 12/11/2018 stating same will be delivered on 12/11/2018 through pod #[protected] but till date same is not delivered by gati. I had contacted gati team and they were so casuall and told me they will as per their suitable time. I had raised complaint 3 times with amazon but still no action has been taken nor the order got delivered. I took amazon team concall with the gati person and make them heard the casual approach of the courier person and it was recorded conversation as confirmed by amazon.
Amazon team told they will resolve 17/11/2018 but actually they are not able to the delivery. My question if they are not able to do the delivery why taking orders from customers. They don't value to customer's money, time. Such issues are very common now a days with amazon making customer fool around and after 1 month they will confirm will not able to do the delivery and they will refund the money. What about compensation to customer's money and time it is not as per their policy,. As per their policy they can create as much as possible issues and pain so that customer will not go for amazon in future and making to run pillar to post towards his issue resolution anyways they have enjoyed the money for more than 15 days from customer and they might hv earned interest for 15 days. Request you to llok into the issue