Amazon India — real me oppo phone

Address:

Pune, Maharashtra, 411041

Order #[protected]
Sir above order mention product is real me 1 (Powered by oppo) certified refurbished by amazon on line marketing. I perches 19/12/2018 and cash paid by online through bank of india account. This phone delivered by amazon 22/12/2018 by courier service at my home address which is mention by me at amazon account. After in boxing this phone i got this above product with cash invoice and charger with phone guaranty card. I found this phone is already used and some software problems in built. I inform amazon. By phone and online messages. Than amazon arranged technical person visit. Today 29/12/2018 after that he made report that issue not solved. I request to amazon please take back this phone and refund my amount as per paid invoice bill.. Still waiting replay