Amazon India — Received empty parcel

ON 05/01/2016, i purchased "HUSH PUPPIES Men's leather shoe thru Amazon India (order no.[protected].The cost of the shoes was Rs. 6299 which i paid online thru my credit card.. Even paid extra charges for the early delivery of the same. The aforesaid Product, Hush Puppies Shoes, was delivered next day i.e 06/01/2016, at the gate of my registered address, in my absence. The delivery boy was in such a hurry that he didn't even take signatures of the receiver. I was not available at that time when the parcel got delivered. When i came back and opened the parcel, i was shocked to see that the parcel was empty. I found piece of papers in the packet instead of shoes which i actually ordered. I immediately called up at Amazon India customer care no.[protected]. My call was attended by Ms. Komal (might be the customer care executive). I explained everything to Ms.. Komal and she, on behalf of Amazon India, apologized & assured me that either Amazon India will resend the ordered shoes again or refund the amount in my account. Ms. Komal also assured me that i would receive a call from their investigation department within an hour. But no one called me up even once. I also requested Ms. Komal to give me a complaint no. for my complaint but she didn't provide any complaint no., and gave me fake assurances. Instead of receiving of call, i received a mail from AMAZON INDIA's account department stating that they will neither refund nor resend shoes which i ordered. This mail states that the reason of not processing my refund is that the parcel which they had delivered was not empty according to their dispatch & delivery records and they are not answerable if i received an empty one. Further, After going the the mail I called up Amazon India Customer care number again and had a word with the same lady, Ms. Komal. Again she assured me for the refund and then handed over the phone to Mr. Dhawal (might be her senior). Mr. Dhawal threatened me and told me to go thru Amazon India's policies which clearly states that I can neither approach Consumer Court nor can register any complaint against Amazon India and finally refused to process my refund. IS this the kind of 100% purchase protection AMAZON INDIA delivers?