Amazon India — received two big stone instead of a phone in a one plus 6 box

Address:	Bangalore, Karnataka, 560066
Website:	Amazon

Hi amazon,

This is regarding the order #[protected]
Order placed on june 30, 2018. Expected delivery july 2, 2018. Received on july 3, 2018.

I used to had very high standards for amazon. I've been loyal to the company and have always purchased things from the site.
I never had any issues earlier and that's why started trusting amazon blindly.

The same happened this time also. I ordered a phone one plus 6 from amazon on emi cause i couldn't afford to pay the whole amount at the same time.
But unfortunately when i opened the package, to my surprise, i got two big stones out of it.
But then also i didn't panic cause i had trust in the amazon and contacted customer care. But finally the refused to trust me and denied my request for replacement.

I would give you a brief on what all has happened till then:
I placed an order of one plus 6 on june 30, 2018. The expected delivery on the site said of july 2, 2018. On july 2nd i got a message that the product will be delivered today but didn't got any call from the delivery guy. Then i myself called him and asked about the delivery, he said that the package seems tampered and he is going to return it and you check with the customer care. Then i contacted customer care and they said the package is fine and it would be delivered to me on july 3, 2018.
I got the package on july 3, 2018. The packaging seems fine to me. On the same day i opened the package and got to see a fully tampered one plus 6 box from which everything was missing and it contained two big stones. I immediately contacted the customer care on call and to my surprise they said they can't do anything. Then i contacted customer care on chat and they asked me to wait till july 11, 2018.
In between a member of the amazon investigation team called me asked to send him the package to have a look. On july 10, 2018 i sent him the package. I tried to contact the person almost everyday over call and whatsapp but he avoided me and on 22nd he asked me to talk to customer care rather to call him.
On 22nd i tried contacted the customer care and they responded that they have investigated the issue and they can't provide any refund or replacement to me. After that i took help of my friend harkirat to post the issue on facebook and twitter but still received the same response from amazon.

In this whole scenario amazon and i both are at loss and the middle person is taking advantage of the loop whole in the system.

Pfa: pictures of the package and one plus 6 box

Regards,
Rishabh handa