Amazon India — redmi 4 not delivered to me and wasted my 10 days time procrastinating it.

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amazon.in

I ordered redmi 4 product 10 days before. I expected the order in three to four days. I didn't receive it and was expecting that i would get that with 1 or 2 day delay.5 days have been passed i didn't get the product. I contacted the customer team they assured me that i will get that item within 24 hrs. I didn't and again contacted the support team. This time a new agent, i had to tell him the whole story again. Now he assured me the same. I had waited three more days. Today when i opened my phone, i received a text saying that the product was refused and it is on its way back. I was wondered how it could be refused as i have not refused it on my own. I contacted the very helpful (You know what i mean) customer support through chat. A new agent again, i told the story again. She listened to me patiently and analysed the situation and simply said the product was damaged and was returned back and place a new order. Whoa! What a story! My question is why they took 10 days to deliver and why they said it now. What actually happened internally. If they can't they should have tell me the same. And moreover they themselves refused the product. They have wasted
My time by kept promising me that i will surely get the product. Assume it how you feel if they promise you anything. You will get clarity about the delivery of the product. But they do not stand on their words. Finally if everything goes wrong they simply say sorry for the inconvenience. Stupid activity by amazon. Lost trust. I am gonna delete this account and will not buy any products from them. This is my humble request for redmi. We love redmi products. But please don't make unavailable by involving these stupid marketers.
And when i tried to post a negative review for the product, i was unable to do so. They are restricted me from posting it.