Amazon India — Redmi 9 power product I will cancel my product and refund amount is 10399 is not back to my sbi account

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I don't know becoz this is online shopping stores

I will order one product from Amazon redmi 9 power is product name and I will ordered phone 3 October 2021 and this product price is 10499 I will order cancelled 3 October after sometimes and money is 10399 not back to my account SBI State Bank of India my bank account I will contact customer care from Amazon then Amazon customer say Our sides are amount inisiat hogya h ar aap bank se contact kriye kyu ki agr amount inisiat nii kiya gya hota to refund reference number nii show krta and then i will contact sbi customer care and sbi customer say ki isse hmm aap ki koi help nii kr skte kiyu ki aap direct Amazon ko amount pay krte h ar Amazon direct refund aap ke account me krte h