Amazon India — Refund against cancelled transactions

Address:

Amazon.in

On Jan 24th, 2020 (night between Jan 23-24)from my Axis Bank credit card 6 fraudulent transaction of Rs. 2, 90, 000/- (Rs. Two Lakh Ninety Thousands) has happened on my Amazon account for purchasing of Chroma Vouchers (o Rs. 2000/- each) of entire amount. 21 such vouchers received on m mail id amounting to Rs. 42, 000/- . On wake up when I noticed the messages, I immediately complained to bank and Amazon as well and customer care blocked my Axis Bank Credit Card and Aamzon account. I lodged complaint in Cyber Crime Cell Chennai as well. Amazon customer Service confirmed for cancelling all transactions and received Rs. 50, 000/- refund as well. But for balance amount, I have sent several mail or customer care call, but no action has happened. Now my account is blocked, I can not check details, when I request for refund through mail, they tell call customer care, customer care can not help as they don't have details due to account blocked. I am in deep mental trouble as bank is mounting pressure for payments.