Amazon India — refund does not complete even package was returned.

Address:Paschim Medinipur, West Bengal, 721147
Website:amazon.in

Moto z play handset i broght this amazon site but this is manufacturer fault than am trying return request and they inform me that self courier services available so am follow their instruction and send my product on dtdc courier and that was done almost but my money was not refund and am try to call customer care service but they did'nt receive and not to call back again. Am so worried and nervous, no refund status...
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I purchased mcroma q300 mobile from amazon it was not working when I try to return it shows I have open tech support url from non working device how can I do it?

I purchased a bag from Amazon.com ..due to some issues in product i returned the bag with all process but my money is still not refunded its over 3 months now but no Action is taken by amazon
Order No.[protected]

this product was return to the seller as return

but I did not return it no one contacted me for any query regarding to my product delivery.

my name is tahir subhani
mobile no [protected],
e mail id tahir.[protected]@live.com
My account is hold.Please unhold my account.
Amazon registered mo.[protected]
Prakash Pandey village Dhui Post Pathkhauli Patti Pratapgarh UP Pin 230135
Payment issue.

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