Amazon India — Refund Issue

Address:

Mumbai City, Maharashtra

Dear sir, I have ordered YU Yureka Moondust Gray cell phone Order No is[protected]. I had received this cell phone on the date of 13/08/2015. The transaction was done cash on delivery. The amount for the cell phone was Rs 8999 / -. Later on I found that cell phone was defective and it was returned to your Amazon person on the date of 18/08/2015. My money was credited in my account but because of error (Amazon account name & bank account name are different) the amount has been debited from my account. Even I have updated my account detailed as per your Amazon team guideline. Even I have mailed photocopy of bank statement. still I am not being cleared about my refund. Till dated I have being calling being people This are the name I am coordinating this issue Amazon team (Mukesh.K / Puja S / Tanmoy M/ himanshu C / Ramalingeshwar V / Sathyaraj M / Asmita S./ Pratik A / Sameer X ) Now 25 days are gone my issue is still not been solved I am being fooled around that the amount will be credited in 24 hrs and all but still I have not yet received the same. Why it is taking so much long time to credit to my account Rs 8999 /- Very poor service experience by us Hope so solve this problem as soon as possible